Contact

Four paths.

Different paths so the right person sees your message faster.

General inquiries

Press, partnerships, wholesale, or anything that doesn't fit the other three boxes.

Send an email

Warranty service

File a warranty claim or request a 2-year warranty extension.

Technical support

Questions about how your cooler works — app setup, alarm settings, battery behavior, cleaning, firmware.

Ask a product question

Customer service

Order status, shipping, returns, refunds, exchanges, address changes, plug swaps.

Warranty service

Submit a warranty claim or request a 2-year warranty extension.

Your request will be sent to our support team by email.

Order support

Shipping, refunds, exchanges, order edits, address changes, or general order support.

When we're reading.

Hours

Always

24/7 email intake Closed on US federal holidays.

Response time

One business day

Warranty and customer service tickets. General inquiries within two.

Live chat

Currently unavailable

Feature coming soon.

The fastest answer might already be online.

Most questions are already covered in the FAQ.

Browse the FAQ

ZKSCool — Shenzhen ZKS Mobile IoT Tech. Co., Ltd. Customer service operates by email.

We offer free standard shipping on all orders over $50. Orders are processed within 1-2 business days and typically arrive within 5-7 business days. Expedited shipping options are available at checkout.

We accept exchanges within 30 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase. Contact our customer service team to initiate an exchange.

Returns are accepted within 30 days of delivery. Items must be in new, unused condition with all original tags and packaging. Refunds will be issued to the original payment method within 5-10 business days of receiving your return.

For purchases made through Amazon/Walmart please contact customer service for direct support.