Three paths.

Different paths so the right person sees your message faster.

General inquiries

Press, partnerships, wholesale, or anything that isn't an order or a warranty claim.

Send an email

Order support

Shipping, refunds, exchanges, order edits, address changes, or general order support.

Warranty service

Submit a warranty claim or request a 2-year warranty extension.

Your request will be sent to our support team by email.

The fastest answer might already be online.

Most questions are already covered in the FAQ.

Browse the FAQ

Need help?

support@zkscool.com

+852 9601 1498

Hours

24 hours a day, 7 days a week.

Live chat coming soon.

Response time

Warranty and customer service tickets: one business day.

General inquiries within two.

ZKSCool is a trading name of China IoT Limited. 177-183 Wing Lok Street, Sheung Wan, Hong Kong Island, Hong Kong SAR.