Terms of service

Terms of Service

Last updated: July 22, 2026

Overview

Welcome to ZKSCool. In these Terms of Service, "ZKSCool," "we," "us," and "our" refer to **ZKSCool, a trading name of China IoT Limited**. ZKSCool operates this store and website at zks-cool.com, including all related information, content, features, tools, products, and services offered to you, the customer (the "Services"). ZKSCool is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them (these "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and by our [Privacy Policy](https://zks-cool.com/policies/privacy-policy). If you do not agree, you should not access or use the Services.

1. Eligibility and Your Account

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, and that you consent to any minor dependents using the Services on devices you own or manage under your supervision.

To use the Services, you may be asked to provide information such as your name, email address, and billing, payment, and shipping details. You represent that all information you provide is current, complete, and accurate, and that you have the right to provide it. You are responsible for keeping your account credentials secure and for all activity under your account. You may not transfer, sell, assign, or license your account to anyone else.

2. Our Products

ZKSCool designs and supplies **precision portable coolers, refrigeration devices, and related accessories** intended to help store and transport temperature-sensitive items, including medication, food, and beverages.

Our products are **storage and transport accessories; they are not medical devices**, and nothing in the Services constitutes medical advice. Product information is provided for general informational purposes only. Always consult a qualified healthcare professional regarding the correct storage requirements for your medication.

We have made every effort to display our products accurately, but colors and appearance may vary depending on your device and its settings. We do not warrant that a product's appearance or quality will match your expectations or its on-screen depiction. All product descriptions are subject to change at any time without notice, and we may discontinue any product or limit the quantities we offer to any person, region, or jurisdiction at our discretion.

## 3. Orders and Acceptance

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellations after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time of the order.

Your purchases are subject to return or exchange solely in accordance with our [Refund Policy](https://zks-cool.com/policies/refund-policy). You represent that your purchases are for your own personal or household use and not for commercial resale or export.

## 4. Prices, Taxes, and Payment

All prices are quoted in US Dollars unless otherwise stated. Prices, discounts, and promotions may change without notice. The price charged will be the price in effect when your order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, handling, or customs and import charges, which may be added at checkout or payable on delivery.

You agree to provide current, complete, and accurate payment and account information for all purchases. You represent that the payment information you provide is true and correct, that you are authorized to use the payment method, and that you will pay all charges incurred at the posted prices, including shipping and applicable taxes. Payments are processed by our third-party, PCI-DSS-compliant payment providers over encrypted, SSL/TLS-secured connections; we do not store full payment card numbers on our own servers.

5. Shipping, Delivery, and Risk of Loss

We ship to multiple regions worldwide, with delivery times and fees that vary by destination and are shown at checkout. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or other events beyond our reasonable control. Once we hand the products to the carrier, title and risk of loss pass to you. Full shipping details are set out in our [Shipping Policy](https://zks-cool.com/policies/shipping-policy).

6. Returns, Refunds, and Warranty

Returns and refunds are handled in accordance with our Refund Policy, which sets out eligibility, timelines, and procedures. Our products carry a 12-month limited warranty covering manufacturing defects from the date of purchase. The warranty does not cover damage from misuse, accident, unauthorized modification, or normal wear. Specific warranty terms are also shown on the relevant product page or available from us on request.

7. Intellectual Property

The Services, including all trademarks, brands, text, graphics, images, product descriptions, reviews, video, and audio, and the selection and arrangement of that content, are owned by ZKSCool, its affiliates, or its licensors, and are protected by applicable intellectual property laws. "ZKSCool" and our logos, product names, designs, and slogans are our trademarks and may not be used without our prior written permission. Shopify's marks are the property of Shopify, and all other marks are the property of their respective owners.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted are reserved.

8. Acceptable Use

You may use the Services for lawful purposes only. You agree not to use the Services: for any unlawful or malicious purpose; to violate any applicable law or regulation; to infringe the intellectual property or other rights of anyone; to harass, abuse, or harm any person; to transmit false or misleading information; to send spam or other unsolicited communications; to impersonate any person or entity; or in any way that could harm, disable, or impair the Services.

You also agree not to: upload viruses or malicious code; reproduce, resell, or exploit any portion of the Services; collect or track others' personal information; or use any robot, spider, scraper, data-extraction tool, automated process, or AI agent to access the Services except as expressly permitted, or to circumvent any security or access-control measures we use. We may suspend, disable, or terminate your access at any time if we determine you have violated these Terms.

9. Third-Party Links and Tools

The Services may contain links to, or tools provided by, third parties that we do not control or monitor. Any such tools are provided "as is" and "as available" without warranties of any kind, and your use of them is at your own risk and subject to the third party's terms. We are not responsible for the content, accuracy, or practices of third-party sites or services, and we encourage you to review their policies before engaging with them.

10. Relationship with Shopify

ZKSCool is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ZKSCool. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and ZKSCool, including any injury, damage, or loss resulting from purchased products or services, and you release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ZKSCool.

11. Feedback

If you send us any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, and display that Feedback for any purpose, including commercial use. You represent that you own or have the rights to the Feedback you provide, that it does not violate any third party's rights, and that it contains nothing unlawful, abusive, or malicious. We are under no obligation to keep Feedback confidential, to compensate you for it, or to respond to it.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such error and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

13. Disclaimer of Warranties

The information provided through the Services is made available for general information purposes only, and your reliance on it is at your own risk. Except as expressly stated by ZKSCool, the Services and all products offered through them are provided "as is" and "as available," without representations, warranties, or conditions of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of certain implied warranties, so some of the above may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, in no event shall ZKSCool, China IoT Limited, or our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any indirect, incidental, special, punitive, or consequential damages of any kind, including lost profits, lost revenue, lost data, or replacement costs, arising from your use of the Services or any product purchased through them, whether based in contract, tort, strict liability, or otherwise, even if advised of the possibility. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless ZKSCool, China IoT Limited, Shopify, and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of (1) your breach of these Terms or any policy incorporated by reference, (2) your violation of any law or the rights of a third party, or (3) your access to or use of the Services.

16. Termination

We may terminate this agreement or your access to the Services at any time, at our discretion and without notice, and you will remain liable for all amounts due up to the date of termination. The provisions concerning Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any others that by their nature should survive will continue to apply after termination.

17. Governing Law and Jurisdiction

These Terms, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of the **Hong Kong Special Administrative Region of the People's Republic of China**, without regard to conflict-of-law principles. You and ZKSCool submit to the exclusive jurisdiction of the courts of Hong Kong.

18. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms at our discretion by posting the updated version to our website, and it is your responsibility to check periodically for changes. We will provide notice of material changes as required by applicable law, and your continued use of the Services after changes are posted constitutes acceptance of those changes.

19. General

If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect. Our failure to enforce any right or provision does not waive it. These Terms and the policies posted on our site constitute the entire agreement between you and us regarding the Services and supersede any prior agreements. You may not assign or transfer these Terms without our prior written consent; we may assign them without restriction. Section headings are for convenience only.

20. Contact

Questions about these Terms of Service may be sent to us at the details below:

ZKSCool — a trading name of China IoT Limited
Email: support@zkscool.com
Phone: +852 9601 1498
Address: 177-183 Wing Lok Street, Sheung Wan, Hong Kong Island, Hong Kong SAR