Help & Support

How can we help?

Order updates, shipping and returns, warranty claims and setup — everything in one place.

Find your tracking number and check where your parcel is.

Processing times, delivery estimates and free shipping.

30-day returns — how to start one and what it costs.

What the 12-month warranty covers and how to claim.

Getting started with your cooler: charging, settings and first use.

Answers to the questions we are asked most often.

Email, phone and service hours.

24 hours a day, 7 days a week.

We reply within one business day.

ZKSCool is a trading name of China IoT Limited. 177-183 Wing Lok Street, Sheung Wan, Hong Kong Island, Hong Kong SAR.